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Hotel customer management software
Hotel customer management software









hotel customer management software

This Windows-based option bills itself as the “ultimate hotel management application” designed to work on multiple computers. Need to find software solutions with similar features? These ALICE alternatives could be what you are looking for.ĪLICE is available for both iOS and Android operating systems.Ĭost: Pricing information for ALICE isn’t listed publicly, but you can contact customer service for a quote here. Guest tracking metrics are also available on all requests and reservations.

hotel customer management software

What’s most exciting about this app is its Guest component, where guests can voice their needs and desires, giving them real-time status updates and notifications on the progress of a particular service. ALICE Concierge is helpful for those at the front desk, enabling employees to integrate your property management system to access important guest information and allowing you to track all requests within one system, including incidents, reservations, transportation services, wake-up calls, and more. With ALICE Staff, users can expect features such as internal messaging to keep in touch with staff members as well as the ability to manage and assign tickets. They are listed here in alphabetical order.ĪLICE features both department-specific apps (Staff, Guest, and Concierge) as well as an overarching suite you can use for better operating efficiency across your property. Instead of simply listing popular hotel software that also offers mobile functionality, I’ve found six popular hotel management apps that came up a lot in Google searches and are specifically geared toward hotel managers who want to operate off their smartphones. With the new reliance on mobile, hotel management software apps are growing in popularity with many hospitality property management and vacation rental software solutions cashing in on mobile capabilities.

hotel customer management software

Īs new tech trends begin to revolutionize luxury and resort hotels, mobile capabilities are making it possible for hotel staff to manage their property’s operations while away from the front desk. From on-premise to cloud computing, things are shaking up in the world of hotel property management software.











Hotel customer management software